Question 1

What is your turnaround time?

Accepted Answer

We offer next day delivery for most items. Pickup before 6 pm means delivery by 9 pm the next day. Some specialty items like wedding dresses may take longer.

Question 2

How are payments processed?

Accepted Answer

You pay on delivery. No payment is needed when you book. We accept cash on delivery, all major credit cards, and Apple Pay.

Question 3

Do you offer discounts?

Accepted Answer

Yes! New customers get 30% OFF (up to AED 100) on their first 3 orders. We also run special promotions during Ramadan and other holidays.

Question 4

Which areas in Dubai do you serve?

Accepted Answer

We cover all of Dubai including Dubai Marina, Downtown, Business Bay, Palm Jumeirah, JLT, JBR, International City, Silicon Oasis, and more. Our facility is located in Persia Cluster, Warsan 1.

Question 5

Is there a minimum order for pickup?

Accepted Answer

Yes, the minimum order for free pickup and delivery is AED 50. This applies to all areas across Dubai.

Question 6

What types of garments do you clean?

Accepted Answer

We clean everything from everyday shirts (from AED 15) and suits (from AED 45) to dresses, coats, jackets, and delicate fabrics. We also handle household items like bedding and curtains.

Question 7

How do I book a pickup?

Accepted Answer

You can book through our website or message us on WhatsApp at +971 54 393 2526. Just choose your pickup time and we will be at your door. No upfront payment needed.

Question 8

How does the pickup and delivery process work?

Accepted Answer

We collect your items at your chosen time, clean and press them at our facility, and deliver them back the next day. You pay on delivery once you are happy with the result.

Question 9

Do you clean curtains and carpets?

Accepted Answer

Yes! We offer professional curtain and carpet cleaning with free pickup from your home. We clean them at our facility and deliver them back fresh and ready to hang or lay.

Question 10

Can you clean kandoras and abayas?

Accepted Answer

Absolutely. We specialize in traditional wear including kandoras, abayas, and sheilas. Each piece is treated with gentle care to preserve the fabric and finish.

Question 11

Do you have a satisfaction guarantee?

Accepted Answer

Yes. If you are not happy with the cleaning, we will redo it for free. Your satisfaction is our top priority and we stand behind the quality of every order.

Question 12

Do you use eco friendly or gentle cleaning methods?

Accepted Answer

We use premium, eco conscious detergents and gentle cleaning techniques that are safe for delicate fabrics. Your garments receive expert care without harsh chemicals.

Question 13

How long do you keep uncollected items?

Accepted Answer

We hold your cleaned items for up to 30 days at no extra charge. After that, please contact us at +971 54 393 2526 to arrange collection.

Question 14

Do you handle bulk or corporate orders?

Accepted Answer

Yes, we serve hotels, offices, and businesses across Dubai with tailored bulk cleaning packages. Contact us on +971 54 393 2526 to discuss volume pricing and scheduled pickups.

Question 15

Do you offer wedding dress cleaning and preservation?

Accepted Answer

Yes, we provide specialist wedding dress cleaning and preservation. Each gown is hand inspected and carefully treated. Turnaround is typically 5 to 7 days depending on the fabric and detailing.