What is your turnaround time?

Turnaround times: 1) Standard: next-day delivery — pickup before 6 PM means delivery by 9 PM the following day; 2) Wedding dresses and specialty items: 5–7 days; 3) Curtains and carpets: 2–3 days; 4) Same-day service available in Marina, Downtown, and Business Bay for pickups before 11 AM.

How are payments processed?

Payment is on delivery — no upfront charge when booking. Accepted methods: 1) Cash on delivery; 2) All major credit cards (Visa, Mastercard, Amex); 3) Apple Pay; 4) Bank transfer for corporate accounts.

Do you offer discounts?

Current discounts: 1) 30% off up to AED 100 on your first 3 orders for new customers only (offer ends May 31); 2) Ramadan and Eid seasonal promotions; 3) Subscription plans from AED 149/month with bundled savings; 4) Corporate volume pricing — call +971 54 393 2526.

Which areas in Dubai do you serve?

We cover all of Dubai with free pickup and delivery. Primary areas: 1) Dubai Marina; 2) Downtown Dubai; 3) Business Bay; 4) Palm Jumeirah; 5) JLT; 6) JBR; 7) DIFC; 8) International City; 9) Silicon Oasis; 10) Deira. Facility located in Persia Cluster, Warsan 1.

Is there a minimum order for pickup?

Minimum order is AED 50 for free pickup and delivery across every area in Dubai. Orders below AED 50 are still accepted with a flat AED 15 delivery fee.

What types of garments do you clean?

We clean: 1) Shirts from AED 15; 2) Suits from AED 45; 3) Dresses, coats, and jackets; 4) Silk, wool, and delicate fabrics; 5) Traditional wear (kandoras, abayas, sheilas); 6) Wedding dresses and evening gowns; 7) Household items (bedding, curtains, carpets, cushion covers).

How do I book a pickup?

Three ways to book in under 30 seconds: 1) Website form at diamondstarcleaners.com — choose a 30-minute pickup window; 2) WhatsApp to +971 54 393 2526; 3) Phone call to +971 54 393 2526. No upfront payment required.

How does the pickup and delivery process work?

Four steps: 1) Book a pickup slot online or via WhatsApp; 2) Our driver collects at your door, lobby, or concierge at the chosen time; 3) Items are inspected, stain-treated, cleaned, and steam-pressed at our Warsan facility; 4) Clean items are delivered the next day — pay on delivery.

Do you clean curtains and carpets?

Yes. Household cleaning services: 1) Curtains from AED 25 per panel — free pickup, cleaning, and rehang on request; 2) Carpets from AED 30/m² — steam or dry method depending on fabric; 3) Turnaround is 2–3 days.

Can you clean kandoras and abayas?

Yes — specialist traditional-wear service: 1) Kandoras from AED 25; 2) Abayas from AED 30; 3) Sheilas and ghutras from AED 10. Each piece is hand-inspected and treated with fabric-appropriate care to preserve shape, color, and embroidery.

Do you have a satisfaction guarantee?

Yes. Three-part guarantee: 1) Free re-clean if you are not satisfied with any item; 2) Full refund or replacement if a garment is damaged in our care; 3) 30-day free holding period for uncollected orders.

Do you use eco friendly or gentle cleaning methods?

Yes. Our cleaning approach: 1) Eco-conscious, biodegradable detergents; 2) Low-VOC solvents for dry cleaning; 3) Fabric-specific programs for silk, wool, cotton, and synthetics; 4) Hypoallergenic options on request for sensitive skin.

How long do you keep uncollected items?

We hold cleaned items free of charge for 30 days. After that, call +971 54 393 2526 to arrange collection. Items unclaimed after 90 days may be donated to a registered Dubai charity.

Do you handle bulk or corporate orders?

Yes — business services: 1) Hotels and short-stay apartments; 2) Offices (daily shirt programs); 3) Restaurants (linens, aprons, uniforms); 4) Clinics (scrubs, lab coats). Volume pricing plus scheduled recurring pickups — contact +971 54 393 2526.

Do you offer wedding dress cleaning and preservation?

Yes — specialist gown service: 1) Hand-inspected stain map before cleaning; 2) Gentle, fabric-appropriate cleaning; 3) Optional acid-free boxed preservation for long-term storage; 4) Turnaround 5–7 days depending on fabric, beading, and detailing.