Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Diamond Stars Dry Cleaners ("we," "our," or "us"), a business registered and operating in Dubai, United Arab Emirates. By using our services, you agree to be bound by these Terms in accordance with the laws of the UAE, including the UAE Civil Code (Federal Law No. 5 of 1985) and applicable consumer protection regulations.

2. Services Description

Diamond Stars Dry Cleaners provides professional laundry, dry cleaning, pressing, and garment care services, including:

• Dry cleaning of garments and fabrics
• Wash and fold laundry services
• Ironing and pressing services
• Item-condition review before service
• Household items cleaning (bedding, curtains, carpets)
• Pickup and delivery within Dubai

3. Pricing and Payment

3.1 Pricing: All prices are quoted in UAE Dirhams (AED). Prices are subject to change without prior notice, but any changes will not affect orders already placed.

3.2 Payment Methods: We accept payment by cash, card, online payment or bank transfer on delivery. Payment is due upon delivery of cleaned items unless otherwise agreed with you.

3.3 Minimum Order: Minimum order AED 65 for dry cleaning; AED 100 for carpet and curtain orders. Wedding dresses have no minimum order (from AED 400).

Wash & Fold plans (washed, dried and folded; ironing not included):

• Wash & Fold: AED 149, up to 5 kg of everyday clothes
• Bed & Bath: AED 149, up to 5 kg of bedding and towels
• Full Home Bundle: AED 199, up to 10 kg of clothes and bedding (duvet insert not included)
• Wash & Fold + Bedding: AED 299, up to 10 kg including one duvet insert

Each extra kg above a plan's limit is AED 20. The minimum Wash & Fold order is AED 149. Ironing can be added at the published per-item prices.

4. Pickup and Delivery

4.1 Service Area: We provide pickup and delivery throughout Dubai. Availability is confirmed directly when you request the service.

4.2 Collection and Return Timing: Timing is confirmed directly for each order and may vary by item, service and location.

4.3 Access: You must ensure safe access for our pickup and delivery personnel. We are not responsible for delays caused by inability to access the pickup or delivery location.

4.4 Inspection: Please inspect your items upon delivery and raise any concerns promptly.

5. Care and Liability

5.1 Reasonable Care: We exercise reasonable care in handling your items according to industry standards and manufacturer care labels. However, we cannot guarantee removal of all stains or prevent damage inherent to the fabric or construction of the garment.

5.2 Pre-existing Conditions: We are not liable for damage caused by pre-existing conditions including but not limited to: weak or worn fabric, loose buttons, broken zippers, color bleeding, shrinkage due to manufacturer defects, or damage from previous cleaning attempts.

5.3 Valuable Items: You must remove all items from pockets before pickup. We are not responsible for money, jewelry, keys, documents, or other valuables left in garments.

5.4 Owner's Risk and Liability Limit: All items are cleaned at the owner's risk. To the fullest extent permitted by UAE law, we are not liable for any loss of or damage to items, including shrinkage, colour run or fading, worn or sun-weakened fabric, loose buttons, beads, sequins, zips, trims or carpet fringes, stains that cannot be removed, and hidden defects. Where liability cannot be excluded by law, it is limited to the cleaning charge paid for the affected item. You should tell us about delicate, designer or high value items before pickup, and we may decline any item we judge to be at risk.

5.5 Claims Period: Please inspect your order at delivery. Any claim must be reported on WhatsApp within 24 hours of delivery, with photos, and before the item is used, worn or cleaned again. Claims reported after this period are not accepted. Booking a pickup means you accept these terms.

6. Customer Responsibilities

By using our services, you agree to:

• Provide accurate contact and delivery information
• Inform us of any special care requirements or known fabric issues
• Remove all personal items from pockets before pickup
• Collect your items within 30 days of notification of completion
• Inspect items upon delivery and report issues promptly
• Make payment as agreed upon delivery

7. Uncollected Items

Items not collected within 30 days of notification shall incur storage charges of AED 5 per day. Items not collected within 90 days may be disposed of or donated to charity without further notice, and you waive any right to claim compensation for such items. This is in accordance with UAE commercial practice and consumer protection guidelines.

8. Cancellation and Refunds

8.1 Order Cancellation: You may cancel an order before pickup at no charge. Once items have been collected, cancellation is not possible.

8.2 Refunds: Refunds for service issues will be assessed on a case-by-case basis. If we agree to a refund, it will be processed within 14 business days.

9. Intellectual Property

All content on our website and marketing materials, including logos, text, images, and designs, are the property of Diamond Stars Dry Cleaners and are protected under UAE intellectual property laws. Unauthorized use is prohibited.

10. Dispute Resolution

10.1 Informal Resolution: Please contact us first to resolve any issue.

10.2 Governing Law: These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

10.3 Jurisdiction: Disputes fall under the jurisdiction of the Dubai courts.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, or service disruptions.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable under UAE law, the remaining provisions shall continue in full force and effect.